DEPOSIT / CALL OUT FEE AND CANCELLATION POLICY

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When Booking in any service with JB Auto Detailing, you are booking an exclusive time slot, therefore, to ensure all bookings are confirmed, deposits / call out fees will be required at the time of booking or when an inspection is needed for your vehicle.

Each service requires a non-refundable deposit (or call fee) amount, based on the service this will start from $100 or $XXX (For Ceramic coatings) with the balance to be paid promptly at the completion of the service, either by cash or EFTPOS (fees and charges may apply).

Deposits (or call out fee’s) are not additional fees, the deposited amount will come off your total at the completion of the service received, for example, if you were to book in our Interior / Exterior Detail at the price of $399, a deposit of $100 will be required, and the balance of $299 will be paid at completion.

 

CANCELLATION WITHIN 24 HOURS OF BOOKING TIME:

We are all human and understand that sometimes things do come up and appointments need to be changed, however, any bookings that need to be cancelled or changed within 24 hours of your appointment time will be lost, and a new deposit will need to be made if you rebook on another day.

 

WHY DO I NEED TO PAY A DEPOSIT / CALL OUT FEE?

A deposit / call out fee is a way of showing us you are serious about your booking. All deposits are taken as a confirmation that you are indeed wanting that appointment and service, and that you have read and agree to our terms and conditions.

This helps prevent uncertainty within our bookings, as last-minute cancellations can have a huge impact on a small business.

 

WEATHER PERMITTING MOBILE SERVICES ONLY:

We understand that with the current climate there will be times when bookings will need to be rescheduled due to the weather.  In this instance no deposits will be lost, the booking will be moved to the next available day/time that suits both parties.

 

Thank you for taking the time to read our Deposit and Cancellation Policy.